The Connection House

Authentic Brand Presence.
Real Audiences. Measurable Impact.

We are a boutique phygital agency placing carefully curated brands inside premium venues, connecting them with real, high-value audiences in trusted environments.88% of consumers trust recommendations from people they know more than advertising.We design the moments where those recommendations begin.

Guest Journey

Elevate Guest Experience. Increase NPS. Without Operational Burden.
Today’s luxury guest expects discovery, not distraction.We curate aligned premium brands that:

  • Enhance your aesthetic

  • Increase guest delight

  • Support higher NPS

  • Create additional revenue streams

  • Require zero internal sourcing time

Brand Journey

Reach High-Value Audiences Where Trust Already Exists.
Customer acquisition costs have risen significantly across digital channels.
Influencer ROI is declining.
Trust is shifting back to real-life recommendation.
We place your brand inside premium hospitality environments — in front of verified, high-intent guests.What you receive:

  • Curated in-venue placement

  • Targeted activation windows

  • Smart QR/NFC tracking

  • Purchase & loyalty reporting

  • Professional photography

  • Optional intimate customer events

We don’t sell impressions.
We build trust that converts.

Keeping it real

Intimate. Curated. Authentic.Strategic networking and "Phygital" discovery sessions designed for high-net-worth audiences.• High-Level Curation: We don't do "logistics"—we do connection. We design the guest profile and the commercial objective, ensuring every attendee is a potential customer or partner for your brand.• Facilitated Discovery: I personally lead the introduction of your brand to the venue’s community, leveraging my background in Senior Account Leadership to bridge the gap between "product" and "partnership."• End-to-End Activation Management: We oversee a dedicated production team that manages the physical setup, allowing you to focus entirely on the human connections that grow your business.

  • 20–40 verified guests.

  • Conversation-led.

  • Phygital tracking.

  • Post-event conversion mapping.

We create it — naturally.Let’s keep it real.

Moving beyond D2C

I help premium brands bridge the gap between "online success" and "institutional prestige."
• The Problem: Rising digital costs and declining trust in "online-only" brands.• The Solution: A 4-week strategic sprint to prepare your brand for luxury retail, B2B partnerships, and physical "Connection House" placements.• The Expertise: Led by Jane Higgins—20 years scaling revenue for Swarovski, Gartner, and Merkle, and founder of a brand distributed in Fenwick.Founders reality....Having scaled my own brand into premium department stores, I know the difference between a "good idea" and a "retail-ready business".

Founder story

I spent two decades inside global powerhouses, like Gartner, Swarovski and Merkle. I learned how the worlds biggest brands build trust, secure partnerships and scale revenue through strategic 'moments'.But it wasn't until I launched my own brand Cashmere Duck, that I saw the 'Prestige Gap' facing indie founders today. I successfully navigated the path from a lockdown concept to the shelves of Fenwick. I realised that in a world of rising digital noise, the most powerful tool a brand has is Physical Credibility.I founded The Connection House to bridge this gap. We combine the data-driven rigor I learned at Gartner and Merkle, with the sensory, experiential marketing I led at Mood Media. We don't just place products; we engineer the 'Commercial Bridge' that turns a quiet discovery in a luxury hotel into a lifelong customer and retail-ready brand.